Privacy Policy

Depending on how you interact with us, we may collect:

• Contact details, such as your name, phone number, email address and preferred language.
• Appointment and enquiry details that you choose to provide.
• Basic technical information, such as browser type, device information, IP address and website usage data.
• Information made available through Meta services when you contact us or use a Meta-connected feature, such as your public profile name, user ID, message content and interaction details, subject to your Meta settings and permissions.

Please do not send sensitive medical information through public social media comments or other unsecured channels.

We use information to respond to enquiries, arrange and manage appointments, provide requested services, communicate service updates, operate and secure our website and connected apps, comply with legal obligations, and improve our services.

We do not sell personal information.

Information received from Meta is used only to provide and support the feature you requested, communicate with you, maintain security, and meet applicable legal obligations. We process this data in accordance with Meta Platform Terms and applicable law. You can withdraw permissions through your Meta account settings and may request deletion using our Data Deletion instructions.

We may share information with trusted service providers that help us operate communications, hosting, scheduling, analytics or security, or with authorities when required by law. These parties may only use the information for the purpose for which it was shared. We do not share personal information for independent third-party advertising.

We retain personal information only for as long as reasonably necessary for the purposes described here, including clinical, legal, accounting and security requirements. We use reasonable administrative, technical and organisational safeguards, but no online transmission or storage system is completely secure.

Subject to applicable law, you may ask to access, correct or delete your personal information, object to or restrict certain processing, or withdraw consent. You may also manage app permissions directly in your Meta account settings.

Our online services are not intended for children to use independently. A parent or legal guardian should contact us on a child’s behalf. Our website may link to third-party services such as WhatsApp, Meta and Google Maps; their own privacy policies apply when you use them.

For privacy questions or requests, contact Altamuze Medical Center by WhatsApp or phone at +971 50 202 4875, or visit Unit 201, Big Almaya Supermarket Building, Al Satwa, Dubai, United Arab Emirates.

We may update this policy to reflect changes in our services or legal requirements. The effective date above shows when it was last updated.